FAQ
Shipping & Packaging
Where is King of Hoops located?
We operate from two locations.
United Kingdom: Our online store is based in the United Kingdom. All orders made on kingofhoops.co.uk are shipped from the UK.
Hungary: Our physical store is based in Budapest, in the city centre. All orders placed from kingofhoops.eu are shipped from Hungary.
Address: Budapest, Apáczai Csere János u. 17, 1051
We ship worldwide from both locations. You can check the list of countries we ship to here.
My country is not on the list of countries you ship to, can I still place an order with you?
Yes, please contact info@kingofhoops.co.uk for a delivery quote.
I am worried my order will arrive damaged, what packaging do you use?
We package every order with care to ensure your items arrive to you safely and quickly. Although we cannot guarantee that your order will not be damaged in transit, we certainly take all the necessary precautions to minimize this risk. All orders are packed in cardboard boxes and loose filled with biodegradable foam popcorn for extra protection.
Product Information
In what condition the boxes are sold?
All our products are in the original package, factory sealed and untampered.
Why did I get less autographs/memorabilia than it states on the box? Can I have a refund for this box?
Product specification, description, checklists and hit rates are for guidance only and thus are not guaranteed. The specifications of the product you purchase may vary and we cannot guarantee or take responsibility for the contents of the product.
I opened the box and got a redemption card, what do I do now?
Sometimes, a manufacturer may include redemptions in products in lieu of autographs. Redemption expiration dates are set by the manufacturer and may no longer be accepted by the manufacturer after certain dates. For more information on redemptions and/or expiration dates, please contact the manufacturer.
Payment Information
What types of payments do you accept?
We accept most of the payment types such as PayPal, Visa, Mastercard, Maestro, Amex. We also offer an interest-free credit option through Klarna.